Refund policy

Return & Refund Policy

Last Updated: 19 june, 2026

At Momnest.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is submitted within 7 days of delivery.

  • The item is unused and in its original condition.

  • The item is returned with all original packaging, tags, accessories, and documentation.

  • The item is not listed under the Non-Returnable Items section below.

  • Proof of purchase or order confirmation is provided.

We reserve the right to reject returns that do not meet these requirements.

2. Return Request Process

To initiate a return, please contact us at:

Email: bhupendepilania@gmail.com

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the item (if applicable)

Our team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

3. Return Timeframe

Customers must request a return within 7 days from the date the order is marked as delivered.

Requests received after this period may not be eligible for return, refund, or exchange.

4. Refund Process

Once your returned item is received and inspected:

  1. We will notify you regarding the approval or rejection of your refund.

  2. If approved, the refund will be processed to your original payment method.

Refunds are generally processed within 5-7 Business Days after approval.

Please note that banks, card issuers, and payment providers may require additional time to reflect the refund in your account.

5. Exchange Policy

If you receive:

  • A defective product

  • A damaged product

  • An incorrect item

you may request an exchange, subject to product availability.

If the replacement product is unavailable, a refund may be offered instead.

To request an exchange, contact us at bhupenderpilania221@gmail.com within 7 days of receiving your order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Order number

  • Clear photographs of the item

  • Photographs of the packaging

  • Description of the issue

Upon verification, we may offer:

  • A replacement product

  • A refund

  • Store credit (where applicable)

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items showing signs of use or damage caused by the customer

  • Products returned without original packaging

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Clearance, sale, or promotional items (unless defective)

  • Hygiene-sensitive products that have been opened or used

  • Products specifically marked as non-returnable on the product page

Additional product-specific exclusions may apply where legally permitted.

8. Return Shipping Costs

Customer-Initiated Returns

If the return is due to:

  • Change of mind

  • Incorrect selection by the customer

  • Preference-related reasons

the customer may be responsible for return shipping costs.

Store Error or Defective Product

If the return is due to:

  • Damaged product

  • Defective product

  • Wrong item shipped

Momnest.in will cover reasonable return shipping costs where applicable.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, or fails to accept delivery after multiple courier attempts:

  • Shipping charges may not be refundable.

  • Return shipping fees may be deducted from any eligible refund.

10. Cancellation Policy

Orders may be cancelled before shipment by contacting us at bhupenderpilania221@gmail.com .

Once an order has been shipped, cancellation may not be possible and the order may instead be subject to the return process outlined in this policy.

11. Partial Refunds

In certain situations, partial refunds may be granted, including:

  • Returned items that are not in original condition

  • Items missing components not due to our error

  • Products showing signs of use

  • Returns received beyond the approved return window where an exception has been granted

The amount refunded will be determined based on the condition of the returned item.

12. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Request additional verification

  • Refuse suspicious return requests

  • Investigate claims involving damaged or missing items

Fraudulent claims may result in denial of refunds, account restrictions, or legal action where appropriate.

13. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Momnest.in

Email Address: bhupendepilania@gmail.com

Phone Number: 8278600401

Our customer support team will be happy to assist you.

14. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes will become effective upon posting on our website. Continued use of our website after changes are posted constitutes acceptance of the revised policy.